Two of Amazon's Most Popular Prime Features Might Actually Be Illegal

Published on October 4, 2023

Among the practices under scrutiny by the FTC are Amazon's "Buy Now" button and the shipping component of Prime.

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'It Is Wrong to Say That AI Cannot Be Smarter Than Humans': SoftBank CEO Makes Bold Prediction About Where AI Will Be in 10 Years

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SoftBank CEO Masayoshi Son predicts artificial general intelligence will be 10 times smarter than the sum of all human intelligence.

10 Expert Principles For Designing Better Customer Service Satisfaction Surveys

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Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.