5 Shocking Customer Service Mistakes You're Making Every Day (And How to Fix Them Right Now)

Published on April 24, 2023

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.

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The Advantages and Disadvantages of ChatGPT

April 24, 2023
After launching in late 2022, ChatGPT has become all the rage. Using the cutting-edge artificial intelligence chatbot, you can do everything from holding a conversation to writing an entire term...

Honey, I shrunk the revenue multiple

April 24, 2023
With new leadership and a soon-to-be-thinned employee base, Lyft is going to look a heck of a lot different at the end of 2023 than it did at the start. After its co-founders said they’d relinquish their roles as CEO and president in March, the company last week said it intends to dramatically cut its staffing by as much as 30%.The changes were probably necessary. Lyft, as it turns out, is not nea