Rapidly Growing Firms Must Move Fast and Break Things (Just Not the Customer)

Customer service is a huge industry. Meanwhile, across many sectors, employees remain hard to find, so it’s no surprise that a lot of startups have emerged to help companies offer a better experience for their customers through advanced tech; there’s money in them thar hills.Many have begun to turn to chatbots, but these rely on a so-called manual flow, in which case a kind of decision tree is cre